Customer Complaint Resolution

At My Plastic Limited, customer satisfaction is central to how we operate. We are committed to addressing all concerns promptly, fairly, and transparently. This policy explains how we handle customer complaints and what you can expect from us.

Our Commitment

We take every complaint seriously. Our goal is to:

• Respond quickly

• Investigate thoroughly

• Resolve fairly

• Learn and improve continuously

We view feedback as an opportunity to strengthen our products, services, and relationships.

What You Can Raise a Complaint About

You may contact us regarding:

• Product defects or quality concerns

• Incorrect or damaged deliveries

• Delays in shipment

• Billing or payment discrepancies

• Customer service experience

• Any other service-related issue

How to Submit a Complaint

You can reach us through any of the following channels:

Email: complaints@myplastics-ea.com
Phone: 0725 430 000
Website: www.myplastics-ea.com
In-Person: Sekondi Road, Off Lung Lunga

To help us resolve your issue quickly, please include:

• Invoice or delivery note number (if applicable)

• Product details

• A clear description of the issue

• Supporting photos or documents (if available)

What Happens Next

Acknowledgment

We will acknowledge receipt of your complaint within 24 hours and provide a reference number for tracking.

Investigation

Our team will review the matter carefully, consult relevant departments, and inspect products where necessary. We may contact you for additional information if required.

Resolution

We aim to provide a resolution within 3–7 business days, depending on the complexity of the issue.

Possible outcomes may include:

• Replacement of defective or incorrect products

• Issuance of a credit note or refund (where applicable)

• Correction of billing errors

• Service improvement actions

If You Are Not Satisfied

If you are not satisfied with the initial resolution:

• You may request a review by our Customer Service Manager.

• If the matter remains unresolved, it may be escalated to Company Directors for final review.

We are committed to ensuring every concern is handled fairly and professionally.

Continuous Improvement

All complaints are recorded and reviewed to identify trends and improve our processes.

Your feedback directly contributes to improving our quality standards, service delivery, and operational efficiency.

Contact Us

For complaints, queries, or feedback:

Email: complaints@myplastics-ea.com
Phone: 0725 430 000
Website: www.myplastics-ea.com