PRIVACY POLICY

1. Introduction

My Plastic Limited (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you visit our website, engage with us, or purchase our products and services.

By accessing our website or providing your information to us, you consent to the practices described in this Policy.

2. Legal Framework

This Policy is issued in compliance with the Data Protection Act, 2019 (Kenya) and applicable data protection regulations. We process personal data lawfully, fairly, and transparently.

3. Information We Collect

We collect only information that is necessary for legitimate business, contractual, or legal purposes.

3.1 Personal Information

• Full name

• Company name (where applicable)

• Email address

• Phone number

• Delivery and billing address

• KRA PIN (for business transactions and invoicing compliance)

3.2 Technical Information (Website Use)

• IP address

• Browser type and version

• Device type

• Website usage data (via limited cookies)

We do not intentionally collect sensitive personal data (such as biometric data, national ID numbers, health data, or financial account details) unless required by law or explicitly provided for a legitimate business purpose.

4. Purpose of Data Processing

We use personal information strictly for legitimate business purposes, including:

• Processing and fulfilling orders

• Issuing invoices and complying with tax regulations

• Responding to inquiries and customer service requests

• Delivering products through logistics partners

• Managing business relationships

• Sending marketing communications (where consent has been provided)

• Complying with legal and regulatory obligations

We do not process personal data for automated decision-making or profiling.

5. Lawful Basis for Processing

We process personal data on the following lawful grounds:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent (for marketing communications)

6. Marketing Communications

Marketing communications will only be sent where you have expressly opted in.

You may withdraw consent at any time by:

• Clicking the “unsubscribe” link in marketing emails; or

• Contacting us directly at privacy@myplastics-ea.com

Withdrawal of consent does not affect prior lawful processing.

7. Data Storage, Retention & Security

7.1 Storage

Personal data is stored securely on internal systems with restricted access controls.

7.2 Retention

We retain personal data only for as long as necessary to fulfill contractual, legal, or regulatory obligations (e.g., tax record retention requirements).

7.3 Security Measures

We implement appropriate safeguards, including:

• Access controls and password protection

• Secure document storage

• Administrative confidentiality procedures

While we take reasonable measures to protect your information, no electronic transmission or storage system can be guaranteed 100% secure.

8. Data Sharing & Disclosure

We do not sell, rent, trade, or commercially distribute personal data.

Personal data may be shared only:

• With trusted service providers (e.g., logistics providers) under confidentiality agreements

• Where required by law, regulation, court order, or lawful government request

• Where necessary to protect the legal rights of the Company

All third parties are required to process data in compliance with applicable data protection laws.

9. International Data Transfers

If personal data is transferred outside Kenya (e.g., cloud hosting services), we ensure appropriate safeguards are in place in accordance with applicable legal requirements.

10. Your Rights

Under the Data Protection Act, 2019 (Kenya), you have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally permissible)

• Object to or restrict certain processing activities

• Withdraw consent for marketing communications

• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise your rights, contact:
privacy@myplastics-ea.com

We may require verification of identity before processing your request.

11. Cookies & Website Tracking

Our website uses limited cookies strictly for functionality and performance monitoring.

We do not use cookies for:

• Behavioral advertising

• Third-party profiling

• Cross-site tracking

Users may disable cookies through their browser settings; however, certain website functions may be affected.

12. Policy Updates

We reserve the right to amend this Privacy Policy from time to time. Updates will be published on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

13. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or data protection matters, please contact:

Email: privacy@myplastics-ea.com
Email: info@myplastics-ea.com
Phone: +254 725 430 000 +254 700 400 700
Website: www.myplastics-ea.com